Frequently Asked Questions
Everything you need to know about creating your dream home with SUENO.
What is the typical shipping timeframe for furniture?
Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Does SUENO offer a warranty on home decor and furniture?
Yes, we provide a 1-year limited warranty on all furniture items covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are the materials used in your products eco-friendly?
At SUENO, we prioritize sustainability. Most of our wooden furniture is crafted from FSC-certified timber, and we use OEKO-TEX certified fabrics for our textile collections.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.